Search our knowledge base for answers to common questions
Step-by-step guides for setting up recommendations, search, personalization rules, and connecting your storefront.
What's shipped across the platform — new features, fixes, and API changes auto-synced from GitHub releases.
Real-time uptime for the Malachyte platform — recommendation engine, search, ingest pipeline, and portal.
Most stores connect in under five minutes. After you authorize the Malachyte app in Shopify, we sync your catalog automatically — a full catalog import typically finishes within an hour, depending on the number of products and variants.
Promote forces matching products toward the top of results, and Boost nudges them up by a weighted amount without guaranteeing a position. Bury pushes products down, and Hide removes them from results entirely. Promote and Hide are absolute; Boost and Bury are relative.
Yes. The Playground lets you edit rules against any persona and see the resulting product grid instantly, without affecting your live storefront. When you're happy with the outcome, deploy the configuration with one click.
The most common causes are an out-of-stock status, a Hide or Bury rule matching the product, or the item still syncing from your catalog. Open Recommendation Diagnostics to see the exact rules affecting any result row and why it ranked where it did.
Catalog changes — new products, price updates, inventory levels — sync in near real time through Shopify webhooks. A full reconciliation also runs on a schedule to catch anything a webhook may have missed.
